If that's the case, you should reset the path so that it is blank and the default location is used. If the Enable button is grayed out and you are unable to click it, click the Remove button and restart Zotero. Note that the path should not include “Zotero” in any way, and if it does you previously configured it incorrectly. Make sure Zotero Word for Mac, Zotero for Windows Integration, and/or Zotero LibreOffice Integration are enabled. If another location is listed (e.g., /Applications/Microsoft Office 2011/Office/Startup/Word, from an earlier version of Word), clearing the setting and letting Word use the default location may fix installation problems and allow Zotero to install the plugin automatically going forward. Generally, no location should be listed, causing Word to use the default location. In Word, I see the 'zotero.dot' file checked in my 'templates and add-ins' box in the tools menu, but I still cannot find the zotero toolbar even I restarted Word several times. Now it appears as 'installed' in the Zotero preferences box. Click on “File Locations” under “Personal Settings” and click on “Startup” at the bottom of the list. Thanks for the answer It was not enabled. Please ensure that Firefox is open and try again. When I try to add a citation it says 'Word could not communicate with Zotero. The Zotero plugin is now showing up in Word, which is good, but it doesn't work. In Word, open the “Word” menu in the top-left of the screen and select “Preferences”. ProQuest and Jstor problems are now fixed but I'm still having trouble with Word. If changes you make to the Startup folder aren't taking effect, you can confirm that Word isn't set to a different location. Alternatively, to navigate to it in Finder, hold down Option, click the Go menu, and select Library (which is hidden by default), and then follow the rest of the path. (~/Library refers to the Library folder within your home directory.) You can open it from the Finder by pressing Cmd-Shift-G and copying in the path. The default location of the Startup folder is ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word. If that's the case, you should reset the path to the default location. I have followed the 'manual install' instructions described on - I have copied the Zotero.dot file to the startup folder, restarted Word, and the Add-ins tab is still missing. Note that the path should not include “Zotero” in any way, and if it does you previously configured it incorrectly. I am using Zotero Standalone with MS Word 2016, and the Add-ins tab is missing. You can then open a new File Explorer dialog and paste the path into the address bar to open the Startup folder. Click Cancel to close the dialog without making changes. In the window that opens, click the whitespace to the right of the path in the location bar at the top and copy the complete path to the clipboard by pressing Ctrl-C. ![]() The Startup folder should be listed there. In the Word ribbon, click the File tab, click Options, and click Advanced. ![]() ![]() From there you can navigate to Microsoft\Word\Startup. The AppData folder may be hidden on your system, but you can get there by opening the Windows File Explorer, typing %AppData% in the address bar, and pressing Enter, which will take you into the Roaming directory. ![]() Select the program, then hit Uninstall.The default location of the Startup folder is C:\Users\::username::\AppData\Roaming\Microsoft\Word\Startup, where ::username:: is your computer username. Navigate the listed programs to find Write-N-Cite.Open the Control Panel via the Start button or the Search Windows function (dependent on your version of Windows).To remove RefWork's Write-N-Cite from your computer, close all open instances of Word and follow the instructions below:
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